We at Holy Land WebStore are committed to ensuring that our valued customers are 100% satisfied with their purchases. On the rare occasion that you receive an incorrect or broken item you will be able to return it within 30 days and we will be more than happy to refund your money or exchange the item in question.
Conditions of Return
Before returning your item(s) be sure that you are eligible for a refund or exchange based on our conditions of return:
1. The return must be authorized in writing by a person from Holy Land WebStore Customer Support. 2. Merchandise that has been altered in any way may not be returned. 3. Custom designed items may not be returned (e.g. embroidered or engraved items). 4. Items must be returned with their original receipt or they will not be eligible for refund or exchange. 5. Shipping, customs, VAT and handling fees are non-refundable. 6. In the rare event that an error has been made by Holy Land WebStore, we will be responsible for all return shipping costs.
Exceptions to our return policy
Holy Land WebStore understands that in rare circumstances an order may be approved for a return outside of our standard policy. However, as all returns are eventually routed back to Israel where customs and brokerage fees apply, all such returns will entail a 15% restocking fee. This fee will be deducted from the credit or refund as applicable. All other conditions of the return policy will still apply.
How to Return Your Purchase:
1. Contact our Customer Service by email at: email@example.com before you ship your purchase in order to ensure that you are in accordance with our return policy and are eligible for a refund or product exchange. 2. Our customer service will provide you with a Return Authorization Number (RAN) which you can insert on a memo and place outside the package. If you choose to email us, please specify the number of your order and the reasons you wish to return or exchange your purchase. Packages without an authorized RAN will be refused delivery and returned to the sender. 3. Be sure that you do not specify the package’s content on the outside of the package.
Please write your return address and order ID on the outside of the package, as well as on a slip of paper which you may add to the package’s contents explaining the reason for the return.
We encourage our customers to insure their shipment as Holy Land WebStore is not responsible for merchandise that has been damaged, lost or stolen during its shipping process.
Items may be returned using FedEx, the United States Postal Service (USPS), UPS, or any other insured shipping provider. Holy Land WebStore is not responsible for any customs fees for items arriving from international locations.
4. Please ship your package to: Holy Land WebStore Customer Service 35/3 Shahal St. Ramat Hasharon, Israel 4728532 5. Following your package’s arrival, your items will be surveyed by our Quality Control Team whose job it is to verify the items’ condition and authenticity. Please be aware that items that have been altered in any way will not be eligible for exchange or refund. 6. Items eligible for return will be issued a complete refund or compensated with online store credit as per your discretion, within 7 business days of the arrival of your returned item.
For any questions regarding our return policy feel free to contact us via email at firstname.lastname@example.org
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